Medallia vs Sprig
A detailed side-by-side comparison — features, pricing, integrations, and a final verdict based on ratings.
Features Comparison
Feature
Medallia
Sprig
API
Analytics
AI Features
Team Collaboration
Payment Collection
CRM Integrations
White Label
A/B Testing
Calculator Builder
Lead Scoring
Custom Domains
Multi-Step Forms
Pricing Comparison
Medallia
- Free—
- Starter$42/mo
- Pro$94/mo
- Business$210/mo
- EnterpriseCustom
Sprig
- Free—
- Starter$23/mo
- Pro$56/mo
- Business$115/mo
- EnterpriseCustom
Ratings by category
ease Of Use
Medallia: 4.2
Sprig: 5.0
features
Medallia: 4.0
Sprig: 5.0
support
Medallia: 3.8
Sprig: 5.0
value For Money
Medallia: 4.0
Sprig: 4.7
integrations
Medallia: 4.2
Sprig: 4.8
performance
Medallia: 4.2
Sprig: 4.9
Pros & Cons
Medallia
- Easy to use, even for non-technical teams
- Strong integrations with popular CRMs
- Great value for money on annual plans
- Responsive customer support
- Limited templates on free plan
- No native mobile app
- Advanced features require higher-tier plans
Sprig
- Easy to use, even for non-technical teams
- Strong integrations with popular CRMs
- Great value for money on annual plans
- Responsive customer support
- Limited templates on free plan
- No native mobile app
- Advanced features require higher-tier plans
Final verdict
Winner: Sprig
Based on overall rating, feature breadth and review volume, Sprig edges out Medallia for most teams. That said, the right pick depends on your stack and budget — check each tool's pricing tiers above before committing.