Medallia

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Enterprise experience management.

4.1(3,557 reviews)Starting at $42/mo
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Screenshots

MedalliaDashboard
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MedalliaMobile
MedalliaIntegrations
MedalliaTemplates

Overview

Medallia enterprise experience management. The platform combines a drag-and-drop builder, advanced logic, and analytics to help marketing, product, and research teams launch experiences in days, not weeks. Teams choose Medallia because it scales from small experiments to enterprise rollouts. Native integrations connect to popular CRM, email, and analytics tools so leads and responses flow into the rest of your stack automatically. With templates for Survey Software, Medallia fits a wide range of use cases — from lead capture and onboarding to research and certification. Conditional logic, multi-step flows, and rich question types make every experience feel personalized. Reporting dashboards give a real-time view of completion rates, drop-off points, and conversions. Export raw data, push events to your warehouse, or trigger automations in Zapier, Make, or n8n. White-label options let agencies deliver branded experiences to clients. Security and compliance matter too — Medallia supports SSO, role-based permissions, audit logs, and data residency in major regions, with SOC 2 and GDPR compliance on higher-tier plans. Whether you're building your first quiz or rolling out company-wide assessments, Medallia is designed to grow with you.

Key Features

  • API
  • Analytics
  • AI Features
  • Team Collaboration
  • Payment Collection
  • CRM Integrations
  • White Label
  • A/B Testing
  • Calculator Builder

Pricing

Free
  • Up to 3 projects
  • Basic templates
  • Community support
Starter
$42/mo
  • Unlimited projects
  • Email support
  • Basic integrations
Recommended
Pro
$94/mo
  • Advanced logic
  • Premium integrations
  • Remove branding
  • Priority support
Business
$210/mo
  • White-label
  • Team collaboration
  • SSO
  • Custom domains
Enterprise
Custom
  • Dedicated CSM
  • SLA
  • Audit logs
  • Data residency

Ratings Breakdown

ease of use4.2
features4.0
support3.8
value for money4.0
integrations4.2
performance4.2

Pros

  • Easy to use, even for non-technical teams
  • Strong integrations with popular CRMs
  • Great value for money on annual plans
  • Responsive customer support

Cons

  • Limited templates on free plan
  • No native mobile app
  • Advanced features require higher-tier plans

Top Medallia alternatives

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AdsQuiz

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Lead generation quiz and form builder for marketers, agencies, and businesses.

Lead GenerationAgency FriendlyEnterprise
  • Conditional Logic
  • CRM Integrations
  • White Label
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$29/mo
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In-product user research surveys.

EnterpriseForm BuilderQuiz Builder
  • Lead Scoring
  • Custom Domains
  • White Label
Starting at
$23/mo

AskNicely

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4.82,504 reviews

Customer experience surveys for frontline teams.

EnterpriseWhite LabelFunnel Builder
  • Analytics
  • Conditional Logic
  • Team Collaboration
Starting at
$72/mo

User reviews (3,557)

Sarah Chen
NorthStar Agency · 2026-01-17
4.0

We've been using Medallia for over a year and it's transformed how our team captures leads. The builder is intuitive and the integrations just work.

Marcus Johnson
BlueOcean Media · 2026-03-10
5.0

Medallia is solid for survey software. Pricing is fair and support replied within an hour every time we asked.

Priya Patel
ScaleUp Co · 2026-03-10
4.0

Switched from a competitor and haven't looked back. Medallia has the right balance of power and simplicity.

Diego Ramirez
Brightpath Studio · 2026-03-24
3.0

Honestly the best in the category. Conditional logic and analytics are a game changer for our funnels.

Aisha Khan
Helix Digital · 2026-01-30
3.0

We've been using Medallia for over a year and it's transformed how our team captures leads. The builder is intuitive and the integrations just work.

Tom Becker
Vector Ventures · 2025-11-29
4.0

Medallia is solid for survey software. Pricing is fair and support replied within an hour every time we asked.

Yuki Tanaka
Lumen Group · 2025-12-23
5.0

Switched from a competitor and haven't looked back. Medallia has the right balance of power and simplicity.

Emma Wilson
Acme Marketing · 2025-11-27
4.0

Honestly the best in the category. Conditional logic and analytics are a game changer for our funnels.

Frequently asked questions

Does Medallia offer a free plan?

Medallia does not currently offer a free plan, but a free trial is available.

How much does Medallia cost?

Paid plans start at $42/month with higher tiers unlocking advanced features and white-labeling.

What are the best Medallia alternatives?

Popular alternatives include AdsQuiz, Sprig, AskNicely.

Is Medallia good for agencies?

Yes, Medallia is widely used by agencies, especially on the Business and Enterprise tiers which include white-label and team features.

Does Medallia integrate with my CRM?

Medallia integrates natively with major CRMs and supports thousands more via Zapier, Make, and webhooks.